Meet Your Support Team

Meet Your Support Team

So you've ordered your vehicle. What happens next?

Well, you can start looking forward to taking delivery, safe in the knowledge that the great experience you have had so far will continue.

We are your support team. We're here to do the bit the account managers are not so good at; the paperwork! Our aim is to deliver brilliant customer service at every opportunity. We work really hard at it and really care about what we do. We are here to make sure your vehicle purchase and delivery run to time, without any hiccups. We'll make it a no hassle, easy to understand process.

A straightforward process

Our performance is judged on the successful delivery of your vehicle, so our focus is on offering you the best service we can. We know how important your van or pickup truck is to you and your business, so we are 100% committed to making it fast, simple and hopefully enjoyable.

We take customer service seriously

We want you to feel absolutely delighted with your vehicle and our service, as you'd expect when you've committed to such a significant purchase, so we make sure your dedicated member of the support team works closely with you. We know what it's like to waste valuable time on the phone, trying to find someone to answer a question, which is why you'll always know who to call and how to get through to them quickly. If you can't get through to the right person straight away, we promise not to pass you around the building whilst you're on hold. We're all here to help every customer, and to take every call.

Don't just take our word for it

We know from our existing customers that this makes a big difference to their buying experience, and it's such a relief for them to work with a company whose support and personal service don't stop as soon as they've placed their order. Read our customer testimonials to find out more.

And we want you to want to come back

It doesn't stop once you have taken delivery; our Customer Service Team will also be on hand to answer any queries that you may have once you have taken delivery, and for the duration of your contract. You can read more on this here.

The Vanarama Process

Meet Your Support Team

Meet The Team

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Autorama UK Ltd Registered in England and Wales with registered number: 05137709 Registered office: Vanarama, Maylands Avenue, Hemel Hempstead, HP2 7DE, United Kingdom. Vanarama, Vanarama Cars, Pickup Trucks Direct, Vanarama Short Term Leasing and Vanarama Insurance Services are trading styles of Autorama UK Ltd, who are authorised and regulated by the Financial Conduct Authority (Our Financial Conduct Authority Register number is 630748). Calls are recorded for compliance and training purposes.

Our price guarantee

We regularly check our prices - you won't
find the same new pickup truck cheaper elsewhere.

  • 1If you find a better deal even after ordering from us, we'll match it.
  • 2No hidden charges - we'll tell you about everything up front. No surprises.
  • 3If you need to cancel or postpone your order before delivery (even if you've signed the order) we'll return your deposit in full.
  • 4After ordering, if the price of your vehicle reduces or interest rates go down, we'll reduce your payments.

Read more about our 8 point price guarantee.

Free, fast delivery

Market
leading
delivery
times

We keep £30 MILLION worth of vehicles on order to give us the fastest vehicle delivery times in the market.

All vehicles are brand new and will be delivered to your door absolutely free.
*UK mainland only

Pickup Trucks Direct reviews

4.7/5 Out of 1,500+ reviews

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