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Meet Your Support Team

Meet Your Support Team

So you've ordered your vehicle. What happens next?

Well, you can start looking forward to taking delivery, safe in the knowledge that the great experience you have had so far will continue.

We are your support team. We're here to do the bit the account managers are not so good at; the paperwork! Our aim is to deliver brilliant customer service at every opportunity. We work really hard at it and really care about what we do. We are here to make sure your vehicle purchase and delivery run to time, without any hiccups. We'll make it a no hassle, easy to understand process.

A straightforward process

Our performance is judged on the successful delivery of your vehicle, so our focus is on offering you the best service we can. We know how important your van or pickup truck is to you and your business, so we are 100% committed to making it fast, simple and hopefully enjoyable.

We take customer service seriously

We want you to feel absolutely delighted with your vehicle and our service, as you'd expect when you've committed to such a significant purchase, so we make sure your dedicated member of the support team works closely with you. We know what it's like to waste valuable time on the phone, trying to find someone to answer a question, which is why you'll always know who to call and how to get through to them quickly. If you can't get through to the right person straight away, we promise not to pass you around the building whilst you're on hold. We're all here to help every customer, and to take every call.

Don't just take our word for it

We know from our existing customers that this makes a big difference to their buying experience, and it's such a relief for them to work with a company whose support and personal service don't stop as soon as they've placed their order. Read our customer testimonials to find out more.

And we want you to want to come back

It doesn't stop once you have taken delivery; our Customer Service Team will also be on hand to answer any queries that you may have once you have taken delivery, and for the duration of your contract. You can read more on this here.

The Vanarama Process